Re-Imagining Your Future with AI: A Look Inside a T&S Consulting AI Project

At T&S Consulting, we believe that technology change is made human. We understand that successful AI implementation isn't just about the technology itself, but about how it integrates with your people, processes, and overall business strategy. So, what does an AI project look like when you partner with us? Let's take a peek behind the curtain.

Imagine you're a company looking to re-imagine its future using AI. Here's how we'd approach a project designed to rapidly assess your business requirements and launch lightweight custom AI and RPA solutions.

Phase 1: Business Analysis – Understanding Your Needs

The foundation of any successful AI project is a deep understanding of your business. We start with business analysis, of which the length would depend on the size of your organisation to evaluate role types within your organisation and map them to the most suitable AI tools.

• Kick-off: We begin with a kick-off workshop to map out the end-to-end delivery approach.

• As-is Review: We review existing processes to form a view of "value-add" and "waste" in current activities.

• Prioritisation: We collectively agree and prioritise areas for automation.

This phase is crucial for identifying AI opportunities that align with your specific business needs and pain points. We leverage existing documentation and collaborate closely with key stakeholders to understand the "as-is" state.

Phase 2: Iterative Technology Development – Building Your AI Solutions

With a clear understanding of your needs, we move into an iterative development phase. This is where we build custom AI agents and develop other automation or AI solutions aligned with your business requirements.

• Requirements Socialisation: We socialise requirements and create AI prototype solutions with your stakeholders.

• Review and Iterate: We review and iterate on the prototypes based on feedback received.

• Change & Governance (Ongoing): We hold frequent forums with your stakeholders to demo tool capability and upskill them, as well as provide an AI policy guide for the team to use.

This agile approach allows us to deliver value quickly and adapt to changing needs throughout the project. We leverage agile ceremonies to share findings and outputs regularly, ensuring we deliver the most value.

Phase 3: Playbook Development and Handover – Ensuring Long-Term Success

The final phase focuses on ensuring the long-term sustainability of the AI solutions we've developed.

• Sign-off: We sign-off on gated activities, such as business requirements, custom AI solutions, AI agents, AI policy, and training.

• Playbook Development and Handover: We provide a clear document on the team engagement, AI governance policy, and training.

This phase ensures that you have the tools and knowledge to continue leveraging AI long after the project is complete.

Core Deliverables and Benefits

Throughout the project, we focus on delivering tangible benefits and clear deliverables:

• Improved Client Experience: AI automation of repetitive tasks allows for quicker responses to predictable client questions and situations.

• Enhanced Employee Experience: Understanding employee pain-points and embedding AI where it naturally fits leads to a more fulfilling work environment.

• Clear AI Governance and Change Process: We provide an AI use policy, training, and coaching on new tools.

• Clear Solutions Aligned to Roles and Activities: We deliver a custom agent or automation workflow tailored to your specific needs.

Our Team

Our team brings a wealth of experience in business transformation, change management, business psychology, and AI.

• Tarnia Gonzo (Principal Change Consultant): Focuses on human-led transformation, enabling organisations to embed lasting change with minimal disruption and maximum impact.

• Barney Smith (Technology Consultant): Specialises in designing ethical, scalable technology solutions — including AI frameworks — that align with business priorities and build long-term value.

• Lee Harris, PhD (AI Delivery Consultant): An experienced AI researcher and developer with a PhD in explainable deep learning.

As you can see, at T&S Consulting, we transform technology change into human-driven solutions, customising AI and automation to seamlessly fit your business needs. Our tailored approach includes in-depth business analysis, agile development of AI solutions, and clear governance strategies to deliver improved client and employee experiences. With our expert team guiding the process, we ensure sustainable results that align with your unique goals. Are you ready to explore how AI can reimagine your future? Book a discussion with us today to start your journey!