Redesigning Technology Processes for a Builder's Merchant
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Project Background
A major British retailer faced challenges in its technology change initiation process, which hindered efficiency and stakeholder engagement. The existing process lacked alignment with business objectives and struggled to prepare the organisation for upcoming changes. In response, the project aimed to assess the current system and implement a redesign to address these critical issues effectively.
Approach
To tackle the problem, the project team conducted a thorough evaluation of the existing process to identify areas needing improvement. Stakeholder analysis was prioritised to ensure collaboration and buy-in from key participants. The team developed a revised approach to change initiation, including a comprehensive business readiness assessment. Findings were presented in an accessible and actionable format, and specific strategies were subsequently adopted to align the change process with the retailer's strategic objectives.
Results
The project delivered a robust new "to-be" process for technology change initiation, co-created with input from over 20 key stakeholders to ensure alignment with business needs and foster ownership across teams. A detailed business readiness assessment was employed to prepare the organisation for adopting the new process effectively. Additionally, the process received formal approval due to the high level of collaboration and consensus achieved during its design. Tailored training programs and continuous support were introduced to embed these changes and ensure long-term sustainability. The result was a streamlined system that significantly improved operational efficiency, enhanced stakeholder engagement, and ensured readiness for future transformations.
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